As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering radically personal customer experiences.

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

Maruti Suzuki India Limited (MSIL) has achieved a major milestone in its after-sales operations by servicing over 24.5 lakh ...

Maruti Suzuki India Limited created history by servicing more than 24.5 lakh vehicles through its service network in a single ...

Maruti Suzuki India today announced that it serviced 24.5 lakh vehicles in May 2025, the highest-ever for any month in its ...

Grey Snow Communications and the Iowa Tribe of Kansas and Nebraska hosted a ribbon-cutting to celebrate the launch of their ...

A century before LaCroix or Spindrift were refrigerator staples, factories in New York City were carbonating gallons and ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

The MTA’s claims that it boosted Long Island Rail Road service by more than 40% with the launch of the Grand Central Madison station is being derailed by a new state audit.

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...