CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a man walking into a Rogers store dressed in full leather S&M gear, excited ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer ...

In India’s dynamic market, customer experience (CX) is becoming a top priority–not as a buzzword, but because a single bad ...

"One time on a Sunday, a family thanked me for my donation to their church. When I looked at them with a puzzled expression ...

To most people, electricity reform remains mired in jargon — unbundling, privatisation, and regulation mean little to them. The ordinary consumer, whether a shopkeeper in Sirsa or a household in Hosur ...

At issue is whether internet providers can be held liable for repeated copyright infringements of users, with potentially ...

This week's top bank bonuses can put a few hundred dollars in your pocket -- open an account, meet simple requirements, and ...

When Choice labelled a Smeg refrigerator as the worst they had ever reviewed, it later emerged that the organisation’s own technicians had placed the temperature sensors incorrectly. This error led to ...

Feeling ignored at a restaurant can turn even the nicest diner feral. Here’s how to ask for what you need to get the meal ...

In a significant move, HP Inc. announced on Tuesday that it expects to lay off between 4,000 and 6,000 employees across its global operations by FY 2028.

The Financial Conduct Authority has warned that debt-fuelled acquisitions can impair client outcomes, raising questions about ...