Liz Weston, Certified Financial Planner, is a personal finance columnist for NerdWallet. Questions may be sent to her at 3940 ...

The year 2025 has been interesting for restaurant chains, and these ones have not had a great year. These chains have the worst customer reviews.

Oklahoma Turnpike Authority should have an obligation to make a good faith effort to collect past-due tolls before they send ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a man walking into a Rogers store dressed in full leather S&M gear, excited ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer ...

The background story is that Perplexity has a function in its Comet AI browser that allows an AI “agent” to shop on Amazon, for example, on behalf of the user. The idea is that the user tells the ...

Step out onto the grounds of a college campus and there’s a high chance you’ll encounter at least one of these bags swinging ...

Canadians rank AI as their least trusted technology, while word-of-mouth remains the most trusted source for business ...

In India’s dynamic market, customer experience (CX) is becoming a top priority–not as a buzzword, but because a single bad ...

"One time on a Sunday, a family thanked me for my donation to their church. When I looked at them with a puzzled expression ...

To most people, electricity reform remains mired in jargon — unbundling, privatisation, and regulation mean little to them. The ordinary consumer, whether a shopkeeper in Sirsa or a household in Hosur ...