A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

CBC’s 22 Minutes took aim at Rogers last week with a sketch mocking the company’s poor customer service. The segment shows a man walking into a Rogers store dressed in full leather S&M gear, excited ...

In India’s dynamic market, customer experience (CX) is becoming a top priority–not as a buzzword, but because a single bad ...

To most people, electricity reform remains mired in jargon — unbundling, privatisation, and regulation mean little to them. The ordinary consumer, whether a shopkeeper in Sirsa or a household in Hosur ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Reports indicate that the policy regarding bag sizes is not changing; only the process for determining whether the bags ...

Commissioner Paul Tine said his agency’s 35-page five-year strategic plan, released on Tuesday, aims to change a myriad of ...

In a significant move, HP Inc. announced on Tuesday that it expects to lay off between 4,000 and 6,000 employees across its global operations by FY 2028.

Liz Weston, Certified Financial Planner, is a personal finance columnist for NerdWallet. Questions may be sent to her at 3940 ...

Earn a few hundred dollars with this week's best bank bonuses -- just open an account, meet simple terms, and enjoy easy cash ...

Americans are being asked to tip more often - and they're finally snapping. Experts have told the Daily Mail about the tricks ...

Atma Energy is repairing shoddy Texas solar installs — handling warranties and low-cost fixes — in quest to help homeowners cut their electricity bills.