News

ServiceNow debuts ServiceNow CRM, new AI tools
ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...
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ServiceNow puts Salesforce in the crosshairs with expanded CRM tools
The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...
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ServiceNow to acquire Logik.ai to strengthen CRM portfolio
ServiceNow plans to incorporate Logik.ai’s technology into its customer service management and sales and order management offerings. Through the integration, ServiceNow seeks to streamline ...
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GIDR.Ai Launches Service Agentic AI Voice Platform In Partnership With Servicenow
GIDR for Field Service Available in ServiceNow CRM The GIDR Field Service offering includes preconfigured AI Voice agents seamlessly integrating and extending ServiceNow's own AI agents ...
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Vodafone, ServiceNow Set Out to Revolutionize AI-Powered Service Management
Vodafone Business and ServiceNow announced an expansive five-year strategic collaboration to launch the next era of ...
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NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfillment Across the Enterprise
The partnership leverages NICE’s industry-leading AI-powered customer service automation platform with the ServiceNow AI Platform and Customer Service Management (CSM) solution to provide ...