Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

Hubert Bouccara is the Parisian bookseller who says no to Annie Ernaux, no to Amazon and yes to Bi-Bop. He also ejects customers whose literary tastes don't suit him.

Patrick Jauneaud participated in the recording of Pink Floyd's The Wall at the Super Bear Studio in the south of France. The album was completed at Miraval.

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

AIMS OF THE TANGIER CX FORUM: Enabling the discovery of the opportunities and benefits related to BPO, IT, CRM and outsourced customer experience on the African continent with Tangier and its free ...

Zaion's ambition is to become the European leader in customer relationship solutions enhanced by Artificial Intelligence.

118 412 and 118 818, french telephone directories have been hacked. Telephone recordings with personal details were sold on the dark web. Canal+, Orange, Apple, Amazon, SNCF, Booking.com are some of ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...