OptifiNow's Brand onDemand helps wholesale lenders deliver white-label flyers while capturing real-time engagement insight.

MRM's AI Relationship Management (ARM) helps companies build and sustain customer relationships in the era of artificial intelligence.

Verint senior vice president of corporate marketing tells DestinationCRM that there are still a lot of unknowns surrounding Thoma Bravo's acquisition of Verint.

Funny thing, though: Those upgrades keep shipping and saving money; they just need someone to turn them on.

RRD has launched Business Communication Intelligence (BCI), an artificial intelligence-powered platform that streamlines and improves customer communications.

Financial institutions are under pressure to meet rising customer expectations while maintaining operational efficiency and safeguarding against fraud. AI is redefining what's possible-helping banks ...

Award Name File Format Image 2025 CRM Industry Leader AwardBusiness Intelligence/Analytics PNG (Larger ... for smaller version, save image at right) 2025 CRM Industry Leader AwardContact Center ...

Some Verint customers speaking at the company's Engage 2025 user conference cited a 30 percent reduction in variable labor, a 35-second reduction in interaction handling time, and a 10 percent ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Adobe today released AI agents to help businesses build, deliver, and optimize customer experiences and marketing campaigns. Powered by the Adobe Experience Platform (AEP) Agent Orchestrator, Adobe is ...

Grammarly users can now access real-time writing support for Spanish, French, Portuguese, German, and Italian.