I tested the bot and found it helpful when I asked for gift suggestions for a 2-year-old's birthday. It could also answer questions about product details and help with customer-service issues.

For any product inquiries or order issues, contact Amazon's customer service team through the website or by calling 1-888-280-4331. Business Insider Subscribe Newsletters ...

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and ...

Amazon CEO Andy Jassy warned employees about AI's transformative impact, anticipating workforce reduction due to AI-driven ...

Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us ...

The chief executive officer told employees in a letter to embrace the change the tech presents in order to remain competitive ...