I tested the bot and found it helpful when I asked for gift suggestions for a 2-year-old's birthday. It could also answer questions about product details and help with customer-service issues.

Amazon's new Rufus AI chatbot can help you find what you're looking for, but you have to know how to ask. It won't serve up dupes.

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last year on is Linkt app and website. Linkt is where customers sign up for a ...

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess. When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. Photograph: Getty Images ...

Amazon CEO Andy Jassy warned employees about AI's transformative impact, anticipating workforce reduction due to AI-driven ...

Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us ...

The chief executive officer told employees in a letter to embrace the change the tech presents in order to remain competitive ...