TOLEDO, Ohio (WTVG) - More than 100 people at Buckeye Broadband’s local call center will be laid off effective March 31. The company plans to outsource their jobs to a third-party company that ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

More than 100 Buckeye Broadband call center employees were notified on Friday that a portion of calls will be outsourced and their jobs most likely would be affected by the planned action with ...

A more strategic approach to loan origination is helping credit unions be more nimble and efficient, allowing them to scale operations for growth without ramping up overhead and hiring.

Those companies wondering about how expensive a call center outsource would be for the business can also look at another study that revealed that generating customer loyalty is not expensive and ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...