While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding r ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The new office represents Helport AI's commitment to fostering innovation in the business process outsourcing (BPO) industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Officials withdrew a rebid of a $6.6 billion contract requiring “labor harmony” 25 days after the $5 billion corporation ...

At the same time, in many countries, call center work is a valuable source of income. “For a worker like me, I would say, eventually, AI will replace us.” This is despite Cabalona ...

A cornerstone of the Biden administration’s plan: Community behavioral health centers like the one the Wainwrights turned to. Massachusetts, where the number of people reporting poor mental ...