OpenAI has announced a couple of new ChatGPT features for WhatsApp users, adding support for voice messages and image-based ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

DeepSeek, a new Chinese AI, challenges established US firms like OpenAI, Google, and Anthropic with its cost-effective R1 model. It has quickly gained ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Discord is finally available on home consoles. Here's how to set up the service so you can start voice chatting on ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

The South African Police Service (SAPS) in Welkom is urgently appealing to the public for assistance in locating the driver of a vehicle involved in a fatal hit-and-run incident. In a statement, the ...

The Chat, as everyone refers to it, started with just a handful of moms. It was for the terrifying, thrilling moments of new motherhood: for grappling with breastfeeding, venting about in-laws and ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

But it no longer delivers babies. Local officials have a plan for a birth center in Quincy, where midwives could deliver babies with backup from on-call doctors and a standby perinatal unit at the ...