Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

An industry survey finds that industry leaders are increasingly focusing on other datapoints.

This is a guest post for the Computer Weekly Developer Network written by Matt Saunders, VP DevOps, Adaptavist. It’s becoming more widely accepted that any organisation with a large number of ...

The challenge that many product leaders face today is understanding how to measure the performance of a product that thinks.

O n this week's episode of Marketing Vanguard, host Jenny Rooney sits down with Llibert Argerich, chief marketing officer at ...

According to new research from EMARKETER and Zeta, 40% of marketers say that these invisible walls between teams are their ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Harry Folloder, Chief Digital & Technology Officer at Alorica, brings a blend of technical acumen and people-centric leadership to his role, having served in senior digital product and ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...