SmartCustomer reports Gen Z may be vulnerable to tax scams, with inflated confidence and reliance on tech leading to a high ...

The Chase Sapphire Reserve now costs $795. After months of testing the refreshed card, here’s what's working, what isn't and whether it’s still worth keeping.

By Quentin Fottrell 'I know my information is on the dark web, and I have taken steps to be cautious' "When he said he needed to take remote control of my computer, I knew I was t ...

I was at the hardware store one recent Saturday morning, scanning replacement drainpipe in the self-service checkout. I tapped my credit card to pay and the terminal beeped. "Card declined." That was ...

After its banking partnership with Wells Fargo ended, Bilt began issuing new credit cards. But infuriated customers say their rent and mortgage payments aren’t going through. On February 27, 2026, a ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Learn how cash-back rewards from credit cards and apps can earn you money based on spending, and find out the benefits and ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...