We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

Use the STAR method. Break down each requirement in the job description and connect it to a specific example from your ...

Job description review and analysis - An initial response will be provided within five (5) business days. This timeframe will vary depending on the complexity/scope of the position and timing with the ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Self-evaluation examples for customer services . The best customer services professionals are empathetic, efficient, resourceful, and focused on customer care. These self-evaluation examples highlight ...

Discover the job duties and typical salary of a personal banker, and identify the education and skill set needed to be successful in the field.