The pioneering Swiss-based Web3 technology engineering company introduces HashCare, the world's first Distributed Ledger ...

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

In celebration of National Homeownership Month and NeighborWorks Week (NWW), the HomeOwnership Center has created a new Affordable Fix Loan Program designed to help more homeowners make necessary ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

The Department of the Air Force has launched the Enterprise Service Desk, or ESD, an artificial intelligence-powered enterprise-IT-as-a-service, or EITaaS, that provides IT support across the U.S. Air ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

Imagine you worked for years on building your cyber defense. You built all the systems you need, all the policies are in place, and you are humming along. When the proverbial “cyber walls” became too ...

Effective January 9, UNLV operators answering calls to the UNLV main line (702-895-3011) will transfer callers seeking general Workday support to the Office of Information Technology’s (OIT) Help Desk ...

With good care and placement that provides the basic needs of a poinsettia, the plant should do well beyond the holiday season. But poor care and a poor location will lead to a plant that detracts ...