Empower AI CTO Jennifer Sample explores the new potential opened up by AI for IT service management, as well as its ...

IT service management has evolved into a key ... At its core, it’s a ticketing tool for tracking workflow, but it has been designed to automate repetitive chores such as assigning tasks or ...

ITSM software with ticketing offers structured workflow management for streamlining incident resolution. By directing tickets to support groups based on predefined rules or SLAs, the system ...

Beginning April 17, 2017, the current online ticketing system will get an upgrade as it transitions to the new Information Technology Service Management, or ITSM 8.1 system. ITSM 8.1 is a global ...