Ikea began “process mining,” which has led to a whole new way of thinking about omnichannel execution at the retailer.

I flew to Connecticut to visit my family. I was excited about New England oysters, seeing my niece’s dance recital, taking my ...

Anecdotes about Kamprad abound. When his father complained that Ingvar slept late in the morning, Ingvar supposedly got himself an alarm clock, set it for six o’clock, and yanked away the off button.