Ridgefield Park, N.J. — Rajiv Mehta has been named senior VP of Samsung Electronics America’s customer service division. Since joining the company in 2011, Mehta has been responsible for all customer ...

Apple’s Genius Bar is one of the big reasons people love the company. If you’ve got a problem with a device, you can just go to your local Apple Store and get it fixed in no time. Unfortunately, you ...

RIDGEFIELD PARK, N.J.--(BUSINESS WIRE)--Samsung Electronics America, Inc. has announced Rajiv Mehta as the Senior Vice President of its Customer Service Division. Since joining the company in 2011, ...

Samsung customer service is getting a major upgrade. On Thursday, July 12, the South Korean technology company announced the opening of a new so-called “consumer care center” located in Greenville, ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. It used to be that customers had one basic cell phone that they ...