Cisco this week unveiled software designed to let companies track customers and prospects on social media networks like Twitter, Facebook, blogs and other public forums and sites.

Employee Social Network Monitoring On the Rise. By Chris Paoli; ... That number is projected to increase by 60 percent by 2015, thanks to the explosion of monitoring software in the market.

Cisco has announced Cisco SocialMiner, software that enables companies to find and proactively respond to customers and prospects communicating through public social media networks like Twitter ...

A software program that searches for offensive content on college athletes’ social-networking sites has drawn skeptical reactions from legal experts, who say it could threaten students ...

The software program, which was introduced at the NCAA conference in Nashville this weekend, searches for offensive content on college athletes’ social-networking sites. Colleges’ responses to ...

The market potential for supplying social networking monitoring software hasn’t been lost on entrepreneurs either. DexRex, for example, ...

Kana Software has acquired Overtone, which develops a social media monitoring and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.

South Australian software companies Sirenus and Semantic Sciences have signed an memorandum of understanding to collaborate in the development of the Sirenus social media monitoring tool for ...