For the past year, I watched my 23-year-old daughter and her friends taking Uber and Lyft rides to Manayunk, West Chester, into the city and to a variety of other destinations. “How do you kn… ...

Look beyond Silicon Valley's successes — Uber, Google, Facebook — and you’ll find a wasteland littered with the withered corpses of vexed ventures. These startups failed for a variety of ...

A key factor in decreased customer satisfaction is that owners wait even longer for an appointment. “Since the 2021 study, the number of days owners wait for an appointment has increased 1.9 ...

Uber said it is supportive of the drivers union forming in Seattle. The San Francisco-based company wants to hear what drivers have to say, a spokeswoman for its national office says.

AI also helps agents with potential responses to customer inquiries: an area where Uber has seen a 10% improvement in efficiency, plus concurrent jumps in customer satisfaction. According to Uber, ...

Uber has launched new features in an effort to improve driver safety. Starting Wednesday, the app will feature “verified” rider badges which will signal to drivers that a customer has ...

Uber Eats, DoorDash or Grubhub – they’re all pretty much the same business model, but one shines much brighter in consumers’ eyes when it comes to food delivery satisfaction. A new study by ...

Trailing closely behind Uber in terms of customer satisfaction is none other than Grab, which just added new funding into their books. With the new resource injection, and now the region’s number two ...

Carnival’s score for customer satisfaction increased more from a year earlier than that of any other company in the latest Management Top 250. Paychex PAYX-9.40%decrease; red down pointing ...

For the past year, I watched my 23-year-old daughter and her friends taking Uber and Lyft rides to Manayunk, West Chester, into the city and to a variety of other destinations.