ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based ...

GIDR.ai for Field Service Available in ServiceNow CRM The GIDR Field Service offering includes preconfigured AI Voice agents seamlessly integrating and extending ServiceNow's own AI agents ...