The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

Successfully Adapt AI in the Airline Industry. Sabio and Twilio webinar 9th October 2024 - contact centre sabio group ...

Are you debating whether to add digital channels to your contact centre? It’s a big decision, and every business has its ...

Why is the Customer Service Industry Ignoring Older People? over 65s in the UK have experienced poor customer service contact ...

Yet, many contact centres still rely on outdated tech solutions and on-premises systems that limit their potential. Legacy ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...