The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by ...

At this point in the example we’ve created forecasts for call volume. But in order to determine the number of staff needed for each month, which is our ultimate goal, we’ll also need to forecast ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX. One bad experience can mean losing a customer forever. With nearly 40% of ...