On Wednesday 19 June in New York, TP presented Future Forward, its new strategic plan to accelerate its growth and transformation. The plan is jargon-laden and overdue, and seems to demonstrate that ...

Pantin is home to the aptly named Cité Fertile. The town, which is very close to Paris, is home to major advertising agencies, luxury brands, the metro and a host of successful initiatives. The Cité ...

AI and its use in speech analytics and conversational agents are not well known, so they give rise to a number of fears and stereotypes: the example given is perhaps marginal and does not allow us to ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Concentrix, formerly Webhelp, has had a site in Vitré since 2007, employing around 500 people. For more than ten years, there have been regular strikes at the site, particularly at the time of the NAO ...

Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...

On ne réserve plus une chambre d’hôtel comme avant et de la même façon, selon qu’on est client de Sofitel ou de Fairmont, voire d’Ibis. Le rôle de l’IA dans son métier, ses convictions et ses méthodes ...

Tut Tut, Star Service, Welco, ceux qui assurent le dernier kilomètre, la livraison finale, moment de vérité dans les parcours clients. Et un save the date : le 13 février. Star Service, Tut Tut, Welco ...

Vocalcom, the publisher of the star software for telesales call centres, also equips a large number of customer services. The French company is unquestionably the No. 1 truly box-to-box player in the ...

La disruption technologique va prendre du temps. Et les agents conversationnels ne sont pas près d'envoyer au garage les téléconseillers et télévendeurs, notamment les 120 000 salariés de Konecta.

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...