Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Hubert Bouccara is the bookseller who said no to Annie Ernaux, no to Amazon, yes to Bi-Bop, and kicked out of his shop customers whose research or reading desires didn't suit him. Booksellers have a ...

An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...

Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...

Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...

Pantin is home to the aptly named Cité Fertile. The town, which is very close to Paris, is home to major advertising agencies, luxury brands, the metro and a host of successful initiatives. The Cité ...

AIMS OF THE TANGIER CX FORUM: Enabling the discovery of the opportunities and benefits related to BPO, IT, CRM and outsourced customer experience on the African continent with Tangier and its free ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Several French telephone directory providers, who charge fees to connect consumers with major brands, were hacked in February. The stolen data has been circulating on the web in the form of the ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

AI and its use in speech analytics and conversational agents are not well known, so they give rise to a number of fears and stereotypes: the example given is perhaps marginal and does not allow us to ...