One-click calling‍, End-to-end encryption‍, Call reporting, Switcing from chat to voice‍, elevating ongoing chats into calls when needed and affordable call rates, are some of the reasons why you must ...

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Choosing the Right Call Center Software: What to Look For In today’s fast-paced business world, your call center is often the first touchpoint between your brand and your customer. That means your ...

With a WhatsApp chatbot, your business can deliver real-time, automated customer support 24 hours a day, 7 days a week—without missing a single message.

How IVR Technology Is Redefining Call Center Efficiency If your business is still using basic ringtone, it’s time for an upgrade to Interactive Voice Response (IVR). Here's why intelligent voice ...

Instant response, quality lead generation, automated workflows and better customer engagement are some of the reasons why AI-powered WhatsApp is a must-have for your business.

A call center RFP streamlines the procurement process, reduces risks, and sets clear expectations for service providers. It ultimately helps businesses secure a reliable and efficient call center ...

Building a 360-degree customer view and gathering customer feedback have been known to be two of the most efficient ways to enhance customer touchpoints and engagement. However, AI goes an extra mile ...

Why Soft Telephony is the Next Big Thing for Businesses in 2025 Soft telephony also known as VoIP, is a modern, flexible, and cost-effective solution offering features like voicemail, call recording, ...

What is a Soft PBX? A soft PBX is a software-based private branch exchange system that enables businesses to route internal and external calls seamlessly. Unlike traditional hardware-based systems, ...

In Tanzania, businesses are embracing AI powered call centers, not to replace human labor, but to enhance it and make it more efficient.

Giant companies in Kenya such as Safaricom are leveraging AI in call centers. Interestingly, small and medium companies in Kenya are also adopting AI in their call centers, and the results have been ...