Communication is central to every successful business. You need a reliable way of reaching co-workers, networking associates, and customers. Until recently, traditional landline phones have met this ...

In the rapidly evolving landscape of enterprise AI, a significant transformation is underway. We’re witnessing a shift from basic automation to sophisticated agentic AI capable of understanding, ...

Adopting Intelligent Virtual Agents (IVAs) is a strategic move that can revolutionize your business, but it’s not just about flipping a switch. To realize the full power of IVAs, you need to plan ...

In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Trained as an expert on your business, answering common questions using your website, smart FAQs, and uploaded docs. Books appointments and sends text reminders, keeping your schedule (and customers) ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today introduced RingCentral AI Receptionist™ (AIR), an AI phone agent ...

If you’re looking for a rundown of powerful yet free Discord alternatives, you’ve come to the right blog. With teams of all sizes adopting a work from anywhere approach to business, keeping in touch ...

As we move towards the future of work, remember these two words: hybrid work. A hybrid work model includes a mixture of remote, semi-remote, and in-office employees. You might be familiar with remote ...

For the past year, companies across the world have had to rethink work—and they succeeded. Many companies worked from home, added new technologies, encouraged time off, and completely shifted their ...

Video conferencing builds a technological bridge between you and your team—no matter where you are all working. Thanks to advances in tech, teams can now collaborate, brainstorm, and discuss projects ...