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Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...
7h
Starbucks is instructing workers in de-escalation so they can peacefully reserve bathrooms for paying-customers only
A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...
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