Contact Center Features - Contact Center News - Five9
Oct 23, 2024 · Find contact center features, news, press releases, notes, and more updates from Five9, the leader in the cloud contact center software industry.
Five9 Announces Enhanced Zendesk Integrations to Unify the …
Apr 10, 2024 · Five9’s comprehensive customer ticket data, like caller identity and intent, is gathered from Five9’s IVA (Intelligent Virtual Agent) and presents them via Five9’s Agent Assist to live agents using the Zendesk Voice Comment feature.
Five9 Launches GenAI Studio, the First Enterprise-Ready Solution ...
Mar 25, 2024 · GenAI Studio is a simple-to-use interface that will power all Five9 applications that use Generative AI models, starting with Agent Assist AI Summaries. It will enable customers to create, deploy, and test Generative AI prompts based on business-specific, contextual data.
Five9 to Acquire Acqueon to Expand its Industry-Leading …
Adding Acqueon’s capabilities to Five9’s Intelligent CX Platform is a big step toward realizing Five9’s ambition to become the orchestration engine for every interaction across the entire customer journey, including marketing, e-commerce, sales and customer service.
Five9 Continues Growth, Surpassing Revenue Records with …
In 2023, Five9 achieved a 17% year-over-year revenue increase to a record $910 million, with strong product offerings, a vision for growth, and high-value strategic relationships with customers and partners. Key highlights:
Verint and Five9 Deepen Partnership to Deliver AI-Driven …
Sep 23, 2024 · The integrated Verint and Five9 platforms now deliver a powerful array of tangible business outcomes to organizations with full cloud-to-cloud connectivity.
Five9 Announces AI Integration with Salesforce for a Unified View …
Jun 5, 2024 · The latest release of Five9 for Service Cloud Voice with Partner Telephony combines Salesforce Einstein with Five9’s suite of AI solutions to empower agents to better service customer requests, improve contact center management’s understanding of the overall health of operations, and provide customer resolutions that exceed expectations.
Five9 to Acquire Aceyus extending the Five9 platform to …
SAN RAMON – Aug. 7, 2023 - Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics.
Five9 Named as a Leader in Aragon’s Research Globe™ for …
Five9 Intelligent CX Platform identified as the Conversational AI leader with Generative AI, no-code IVA developer platform, and more SAN RAMON, Calif., February 8, 2024 - Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX Platform, has been named a leader in the second annual Aragon Research Globe™ for Conversational AI in the ...
Five9 Reports Full Year 2023 Revenue Growth of 17% to a Record …
Feb 21, 2024 · 2023 Financial Results. Total revenue for 2023 increased 17% to a record $910.5 million, compared to $778.8 million in 2022. GAAP gross margin was 52.5% for 2023, compared to 52.8% in 2022. Adjusted gross margin was 61.0% for 2023, compared to 61.3% in 2022.