Jan 13, 2025 · Strategies for hotels to maintain guest satisfaction during crises, ensuring safety, comfort, and loyalty through proactive planning, communication, and personalized support.

Based on situational crisis communication theory (SCCT), this study aims to examine how the hotel industry has adopted strategies in shaping customers’ experience and satisfaction.

Dec 16, 2020 · As of March, hotels had made slight gains year over year, but results from the six-month period that followed show that hotel guest satisfaction took a U-turn. In fact, nearly …

Sep 23, 2025 · The novelty of this study lies in integrating BERTopic and AIPA to overcome survey-based limitations and provide a robust, data-driven view of COVID-19’s impact on hotel …

Your free guide to top guest satisfaction secrets! Explore our guide for data-backed strategies to elevate your hotel service & achieve 5-star reviews.

Aug 12, 2020 · Read on for our recommended strategies to boost guest confidence, increase guest satisfaction, and build the future loyalists of tomorrow. Moving forward, concerns from …

Aug 12, 2020 · In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a range of new safety and hygiene …

hotel industry's survival strategies in response to the Covid-19 pandemic. Although many studies have examined the importance of management strategies in dealing with disasters in the...

Apr 17, 2025 · This article explores actionable strategies to enhance guest satisfaction, ensuring memorable experiences that foster repeat business and positive word-of-mouth.

May 17, 2021 · Services offered in quarantine hotels are subject to greater restrictions owing to the COVID-19 epidemic. Therefore, the services offered, hotel guests’ expectations and …