4 Consumer1guarantees1–1a1guide1for1consumers Match description There is a guarantee that any description of a product – whether made verbally or in writing – must be accurate. A consumer orders a set of pink towels online based on a colour chart provided by the seller.
Warranties | ACCC - Australian Competition and Consumer …
How warranties and consumer rights are connected Consumer guarantees are automatic and can't be negotiated away. Consumers have basic rights, known as consumer guarantees, when buying products and services.These rights are under the Australian Consumer Law.
Where to go for consumer help | ACCC
Small claims courts and tribunals. Each state has a small claims court or tribunal that hears cases about consumer issues. You may be entitled to take your complaint to your local state and territory small claims tribunal.
Contacting a business to fix a problem | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Scams | ACCC - Australian Competition and Consumer Commission
Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...
ACCC role and structure | ACCC - Australian Competition and …
The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.
Problem with a product or service you bought | ACCC
Childcare inquiry 2023; Digital platform services inquiry 2020-25; Electricity market monitoring inquiry 2018-25; Gas inquiry 2017-30; Regional mobile infrastructure inquiry 2022-23
Consumer rights and guarantees | ACCC
Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.
Broadband performance data | ACCC
Dec 5, 2024 · Busy hours = 7.00pm to 11.00pm, Monday to Friday.; Busiest hour = Fifth lowest hourly average speed out of all the month's busy hours for each RSP (including weekends). +-Percentage point changes compared with previous quarter's measurements. Percent of maximum plan speed. The shaded area indicates the boost to average speed if underperforming services not able to achieve maximum plan speeds ...
Checking a business is genuine - ACCC
Memberships. Some individuals and businesses are members of professional, industry or trade associations. This is usually voluntary. If the individual or business claims to have any memberships, you can contact the relevant association to check the claim is true.